North Texas Self Storage is dedicated to providing you with the best possible customer service. Below are the answers to many of our customers’ most common questions. If your questions are not answered here, please feel free to contact your nearest facility and speak to one of our
Storage Professionals.
Q. HOW LONG DO I HAVE TO SIGN UP FOR?
Q. WHEN CAN I GET TO MY BELONGINGS?
Q. HOW MUCH NOTICE MUST BE GIVEN WHEN I MOVE OUT?
Q. DO YOU OFFER A MOVER?
Q. HOW CAN I MAKE A PAYMENT?
Q. WHAT SIZES DO YOU HAVE AND HOW MUCH DO THEY COST?
Q. HOW DO I CALCULATE HOW MUCH STORAGE SPACE TO RENT?
Q. WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Q. DO YOU OFFER TENANT INSURANCE?
Q: DO YOU OFFER ANY SPECIAL DISCOUNTS?
Q: WHAT DAY IS MY STORAGE RENT DUE?
Q. CAN I BUY BOXES AND OTHER PACKING PRODUCTS FROM NORTH TEXAS SELF STORAGE?
Q. WHAT DOES “ON-SITE” MANAGER MEAN?
Q. DO YOU HAVE VIDEO CAMERAS?
Q. HOW ARE NORTH TEXAS SELF STORAGE FACILITIES SECURED?
Q. WHAT IS CLIMATE CONTROL?
Q. DO YOU OFFER RV, BOAT, CAR, OR MOTORCYCLE PARKING?
Storage Tips!
Make up an inventory
of your stored items - or even
better, photograph
them with a digital camera. Keep this
list in a safe place
at home or in a safe deposit box.
Make up an inventory
of your stored items - or even
better, photograph
them with a digital camera. Keep this
list in a safe place
at home or in a safe deposit box.
Q. HOW LONG DO I HAVE TO SIGN UP FOR? | Top |
A. We offer month to month leases, meaning no long term contracts and no commitment.
Q. WHEN CAN I GET TO MY BELONGINGS? | Top |
A. Our facilities have gate access 7 days a week. Office and access hours vary by location. Please visit the location nearest you for office and access hours.
A. We offer month to month leases, meaning no long term contracts and no commitment.
Q. WHEN CAN I GET TO MY BELONGINGS? | Top |
A. Our facilities have gate access 7 days a week. Office and access hours vary by location. Please visit the location nearest you for office and access hours.
Q. HOW MUCH NOTICE MUST BE GIVEN WHEN I MOVE OUT? | Top |
A. We require 10 days written notice to move out. Full details on the vacating policy will
be rovided for you at the time of move-in.
Q. DO YOU OFFER A MOVER? | Top |
A. We do not offer a mover, but our facilities in Addison, Carrollton and Lewisville offer
access to free moving trucks. Please contact the on-site facility manager for more details.
Q. HOW CAN I MAKE A PAYMENT? | Top |
A. Payments can be processed by mail or in person. You may also arrange to have payments automatically charged to your credit card. Please ask your on-site manager about this feature.
A. Payments can be processed by mail or in person. You may also arrange to have payments automatically charged to your credit card. Please ask your on-site manager about this feature.
Q. WHAT SIZES DO YOU HAVE AND HOW MUCH DO THEY COST? | Top |
A. We have a wide variety of unit sizes to meet you needs. See our chart showing how
to estimate the size unit you will need. [link here] Unit sizes and prices vary by location.
Please contact a facility near you [link here] for available sizes and prices. Additionally,
we have no administrative or processing fees and do not require a security deposit.
Q. HOW DO I CALCULATE HOW MUCH STORAGE SPACE TO RENT? | Top |
A. To get started, use our chart showing how to estimate what can be stored in each size
unit we offer. [link here] Our expert Storage Professionals can assist you in determining
the right size. Just give us a brief description of what will be stored and we’ll help you
determine how much space is needed.
Q. WHAT FORMS OF PAYMENT DO YOU ACCEPT? | Top |
A. We accept all major credit/debit cards, checks, and cash.
Q. DO YOU OFFER TENANT INSURANCE? | Top |>
Have another
question?
Fill out the question form
below and we’ll get back to
you ASAP.
Fill out the question form
below and we’ll get back to
you ASAP.
A. No, self storage insurance brochures are available at each location. We do not sell the insurance nor profit from the sale of any insurance policy.
Q: DO YOU OFFER ANY SPECIAL DISCOUNTS? | Top |
A: Check our “Specials” page [link here] for this month’s discounts, or inquire with one of the Storage Professionals at any
of our facilities [link here] to learn more. Additionally, we have no administrative or processing fees and do not require a security deposit.
Q: WHAT DAY IS MY STORAGE RENT DUE? | Top |
A. At the time of move-in rent is pro-rated through the end of the current month. Thereafter all rent is due on the 1st of each month.
Q. CAN I BUY BOXES AND OTHER PACKING PRODUCTS FROM NORTH TEXAS SELF STORAGE? | Top |
A. Yes. Please see a complete list of the products we offer here. [link here]
Q. WHAT DOES “ON-SITE” MANAGER MEAN? | Top |
A. “On-site manager” means that an employee, usually the Store Manager, lives in an apartment on site as part of the facility. All of our facilities have On-Site Managers for an extra level of security.
Q. DO YOU HAVE VIDEO CAMERAS? | Top |
A. All of our North Texas Self Storage facilities use video cameras as a security measure. Our cameras are generally located at the point of entry and exit and targeted areas throughout the facility. The number of cameras and the type of system that is installed at each facility varies based on the design of the facility.
A. “On-site manager” means that an employee, usually the Store Manager, lives in an apartment on site as part of the facility. All of our facilities have On-Site Managers for an extra level of security.
Q. DO YOU HAVE VIDEO CAMERAS? | Top |
A. All of our North Texas Self Storage facilities use video cameras as a security measure. Our cameras are generally located at the point of entry and exit and targeted areas throughout the facility. The number of cameras and the type of system that is installed at each facility varies based on the design of the facility.
Q. HOW ARE NORTH TEXAS SELF STORAGE FACILITIES SECURED? | Top |
A. Our facilities have electronic gate systems which can only be opened by a security code that is assigned to each individual tenant, allowing us to monitor who is entering and exiting the facility.
Q. WHAT IS CLIMATE CONTROL? | Top |
A. Climate control is a feature that we offer at our Carrollton, Dallas, and Lewisville facilities. Our climate-controlled units maintain a temperature of 55 to 85 degrees to help protect your belongings from the extreme temperatures here in North Texas. You may wish to consider a climate-controlled unit if you wish to store books, wooden furniture, photographs, or other items sensitive to temperature extremes.
